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There is a lot of misunderstanding about what to do when you are involved in a traffic accident. Here are a few important guidelines you should remember:
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As with all governmental agencies, documents recorded need to be processed and screened efficiently and accurately to be of the most service to the public. In general, most reports or police documents will take at least 3 days to process. It is highly recommended that you call ahead in situations requiring urgent release of reports. You may contact our Records Division for the status of your report at (205) 664-7401 during business hours (Monday - Friday, 8 a.m. - 4 p.m.) or leave a message to have someone call you back.
When your report or document is ready, you may visit the Alabaster Police Department (201 1st Street North) during business hours to pick up your report or complete the online report request located on the Department’s page. There is no charge to the reporting party for incident reports. Major case files that include copies of media, photographs etc., will be handled on a case by case basis and in person only.
If you have a situation, a question or problem that you feel is not being addressed, we need to know so that we can help you. There are issues that individuals may experience which cannot be addressed through law enforcement channels; however, if your problem is regarding our employees, our system or our performance, we can most likely resolve it. Please feel free to contact Captain J. Anthony at (205) 664-7401 or email firstname.lastname@example.org for assistance. If your question is regarding our website, please contact our I.T. Department at email@example.com
The Alabaster police department averages 100 calls a day, 365 days a year. We average 1 written report for every 7 calls for service. Our report screening process necessitates placing priority on those events that require immediate attention and/or are of the most serious nature. Every report is important to us. Please refer to the information pamphlet you received at the time of your report for important instruction and process information.
You may contact the Criminal Investigations Division for questions concerning criminal cases at (205) 664-6850. With the high volume of reports received, our screening criteria is qualitative and we are happy to explain it on a case by case basis. In some cases, our best service to you is to document and file a report for future reference.